Effective Date: 27 July 2026
1. Our Commitment to Privacy
Coast and Country Compensation Lawyers (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how organisations collect, use, disclose and store personal information.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website or engage our legal services.
2. What Personal Information We Collect
The personal information we collect depends on how you interact with us and may include:
- your name
- postal address
- email address
- telephone number
- information about your legal enquiry or claim
- information relating to your employment, injuries, medical treatment or financial circumstances where relevant to providing legal services
- information you provide through contact forms, email or telephone
- any other information you choose to provide to us.
If you apply for employment with us, we may also collect information relevant to your application.
3. How We Collect Personal Information
We collect personal information directly from you when you:
- complete a contact form on our website
- telephone or email us
- attend an appointment
- engage us to provide legal services
- provide documents relating to your legal matter.
We may also collect information from third parties where authorised or permitted by law, including:
- publicly available sources.
- medical practitioners
- insurers
- government agencies
- courts and tribunals
- your employer
- other legal representatives
4. Why We Collect Personal Information
We collect, hold and use personal information to:
- respond to your enquiries
- assess whether we can assist with your legal matter
- provide legal advice and legal services
- communicate with you about your matter
- comply with our legal and professional obligations
- maintain our records
- improve our website and services
- manage our business operations.
Where permitted by law, we may occasionally send you information about our legal services or other updates that may be relevant to you. You may opt out of these communications at any time.
5. Disclosure of your personal information
We may disclose your personal information where reasonably necessary for the purposes described above, including to:
- our employees and authorised contractors
- barristers and expert witnesses
- medical practitioners
- insurers
- courts and tribunals
- government agencies
- professional advisers
- technology service providers
- other parties where authorised by you or required by law.
We may also disclose personal information where required by legislation, court order or lawful request from a government authority.
We do not sell your personal information to third parties.6. Security of your personal information
6. Overseas Disclosure
Some of the technology providers we use, such as cloud hosting, email, website or software providers, may store or process personal information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your personal information receives an appropriate level of protection in accordance with Australian privacy laws.
7. Website Analytics and Cookies
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, operating system, pages visited, referral website and the date and time of your visit.
We use cookies and similar technologies to:
- remember your preferences
- improve website performance
- understand how visitors use our website
- measure the effectiveness of our website and marketing.
Our website may use third-party services including Google Analytics, Google Maps, Google reCAPTCHA and other website tools that collect information in accordance with their own privacy policies.
Most web browsers allow you to disable cookies if you wish. However, some features of our website may not function correctly if cookies are disabled.
8. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures include physical, electronic and administrative safeguards appropriate to the nature of the information we hold.
While we take reasonable precautions, no method of transmitting information over the internet or storing electronic information is completely secure. Accordingly, we cannot guarantee absolute security.
9. Access and Correction
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Requests should be made in writing to us using the contact details below.
We will respond within a reasonable time and in accordance with the Privacy Act 1988 (Cth). In limited circumstances permitted by law, we may decline access to certain information.
10. Retention of Personal Information
We retain personal information only for as long as necessary to provide our services, comply with legal and professional obligations, resolve disputes and meet regulatory requirements.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it where permitted by law.
11. Privacy Complaints
If you believe we have breached your privacy or mishandled your personal information, please contact us in writing.
We will investigate your complaint and endeavour to respond within a reasonable period.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or website functionality.
The current version will always be available on our website.
13. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:
Coast and Country Compensation Lawyers
29–31 Kinghorne Street
Nowra NSW 2541
Phone: (02) 4423 4833
